◆ Corrections & updates
Corrections & updates
Readers trust a review site less because it claims to be accurate and more because it shows what happens when it is not. At Thepennymint we compare 9 brands for Australian players, and details such as wagering rules, withdrawal limits or payment options can change without notice. This page explains how we define a correction, how you can report one, and how we fix review pages openly rather than quietly rewriting them.
What counts as a correction
A correction is any change to a fact a reader might rely on when choosing a casino: bonus amounts, wagering requirements, minimum deposits, withdrawal times, payment methods, licensing details, game availability or support hours. A cosmetic edit fixes spelling, formatting, broken layout or wording that does not change meaning. Corrections are logged with a date and a short note on the page; cosmetic edits are not.
- A welcome bonus shown with an outdated wagering requirement after the operator changed its terms.
- A payment method listed as available to Australian players when the casino had already removed it from the cashier.
- A licensing authority or licence holder named incorrectly in a review's trust section.
- A withdrawal time or limit that no longer matches the casino's current terms or our latest test withdrawal.
How to report an error
- The full address of the page and the name of the casino brand you are writing about.
- The exact sentence, table row or figure you believe is wrong, quoted as it appears on our page.
- What you believe the correct information is, with a link to the casino's terms or another source we can check.
- When you noticed the difference and, if relevant, a screenshot showing the casino's current offer or cashier page.
editor@thepennymint.com · Contact us
What happens next
- An editor reads the report, confirms which page and claim it concerns, and logs it in our corrections record.
- The editor checks the claim against the casino's current terms, its support team or our own test account.
- If the information was wrong, the page is updated with a dated correction note; if it was accurate, we record why.
- We reply to the reader who sent the report and review any related pages that repeat the same fact.
How reviews get updated
When a correction is confirmed, the editor responsible updates the affected review, any comparison table that lists the same brand, and related guides that repeat the fact. The page shows a new last-updated date, and a brief correction note explains what changed. If a change affects how a brand ranks among the 9 we compare, Matthew Harrington reviews the ranking before the update goes live.
Frequently Asked Questions
How quickly do you respond to a correction request?+
Every report sent to editor@thepennymint.com is read by one of our editors, Sarah Mitchell, James O'Connor or Emily Nguyen. We aim to acknowledge it within a few working days. Simple factual fixes are usually made soon after we confirm them. Issues that need us to retest a casino account or contact an operator can take longer, and we will tell you if that is the case.
Can casino operators request corrections?+
Yes. Operators can point out outdated or incorrect information, and we treat those reports the same way as reader reports. We check the claim against the current terms or our own test account before changing anything. Being a commercial partner does not speed up a correction or change its outcome, and we do not remove fair criticism simply because an operator asks us to.
Will you tell me if my report led to a change?+
Yes. If you leave a contact e-mail, we reply once we have checked your report, whether we made a correction, concluded the original information was accurate, or need more detail from you. We only mention readers by name in a correction note if they agree to it. Otherwise the note simply records what changed and when.